I was happy enough with the service I got when purchasing my new Astra car ST64 FAJ, received the car on 27th October . However I am disappointed with the extra service as I was promised a spare wheel and jack as these were extras, which I was willing to purchase but the service I have received was appalling as I phoned on more on more occasion to receive these items but was told they never came in, due to back order. I was never informed of the back order and was waiting for communication, which I never received. I feel like I am one of a customer in 100, that seems to be lost. I have always bought a Vauxhall car from yourselves but recently I am now reconsidering if I will purchase again due to the lack of communication and assistance.