Sales team and customer welcome staff are brilliant. Service team are the worst ever. I took my car in for an airbag recall. 5 hours later I picked up car and told repair done. A week later had a small fault and arranged for repair, repaired and told airbag needed fixed. I said it was done a week earlier but told work hadnt been done. Told I would get a phone call next day to arrange pick up of car but got call 2 weeks later saying car was being collected that day without any warning. I was using car so was out at time collection was due and rearranged for car uplift today (2 December). Had to phone re collection but hadnt been logged, told I would get a call back in a couple of minutes but I had to phone service dept again after 20 minutes. Told they were waiting on drivers coming back then drivers were back. I gave a time that should have been ok for the driver to get from Edinburgh to Borders but then told drivers wouldnt be able to leave for 10 minutes. Gave an extra 20 minutes to allow for traffic. Driver arrived bang on time and really nice but no courtesy car so Im unable to get to a meeting this afternoon as there is no public transport to where I have to go. I now regret very much having taken out their service plan as well Jim Torrance