Rather than provide a review I would like to summarise my experience and let others decide:
Vehicle purchased from Peter Vardy Aberdeen
Selected vehicle and test drove it. Was keen and after a little negotiation went in to showroom to finalise purchase. THE CAR WAS ON SYSTEM AS RESERVED AND EVENTUALLY FOUND OUT IT HAD BEEN SOLD. An hour wasted.
Question which arise from this is why there was no sold sticker on the car. Why were the keys available to salesman to remove a sold car and allow someone to drive it. What would have happened if it had been damaged?
Another similar vehicle was available but being driven by a member of staff so not available till next day. ( Potential loss of sale)
Viewed and test drove the dirty car, liked it and bought it.
Returned two days later and made a cash purchase and was shown to vehicle only to find that it was as dirty inside as it was during test drive. The new car mats I had ordered were put on top of the dirty seat wells. The rear seats still had paw prints on them which I noticed at test drive and the inside bodywork was dirty. At the time of the test drive I asked for assurance that the car would be valeted before I took ownership, which was a bit of an insult to the company's professionalism and I was told sarcastically that no we will just sell you a dirty car. ( little did I know..)
I complained to the manager and the car was valeted and given a full tank of fuel as an apology. Next day I was driving the car and had to clear the windscreen but found there was no washer fluid. Was the vehicle really prepared and the multitude of checks carried out as advertised?
Another couple of issues were the vehicle had 900 miles more on the clock than advertised and the purchase documents showed and although I was told it had Bluetooth phone connectivity it did not. The buttons were there but not enabled in this particular model. The salesman who did the hand over knew this but the salesman who made the sale did not.
The above may seems very negative and it is but on a positive note the sale executive who dealt with the sale was excellent. No hard sell, very honest and a pleasure to do business with.
If 'your opinion matters to Peter Vardy' is really meant then changes need to be made in the processes involved in the car purchasing experience at this centre. My experience was spoiled by the issues described.
10 years ago
Peter Vardy has a
4.6
average rating
from
7,477
reviews
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