On purchasing a new car for my wife and having previously purchased my own new car just over a year ago at Peter Vardy Kirkcaldy, I cannot believe the difference in service!! We opted to stay with Peter Vardy having had no issues with them previously. We asked if the finance could go in my name as it was a gift to my wife and that the car be registered in my wife's name, we were told that this was not a problem! We agreed and shook hands on a finance deal at £178.18 per month on the Saturday and yet when I came to sign the paperwork on the Wednesday it was £183.36! Over 5 years this is an extra £290. I was kept waiting for over two hours whilst signing these forms having been told they only needed an e-signature. I told the staff at the showroom that the car had better be ready for my wife to pick up the next day and that she should not be kept waiting as I had and I was assured that there would be no issues when she came to pick up her car! Had it not been for the fact that the car was a gift for my wife, on the day I went to sign the paperwork, I would have walked from the showroom and gone elsewhere for a car for her, but she had her heart set on this one! My wife went to pick up her car the next day and found that the car was not only registered in my name but also insured in my name which meant that she couldn't drive the car! This was rectified by adding her as a named driver, however what should have been a brand new car first registered in her name will now be a two car owner by the time she registers it in her name! My wife was kept waiting for over an hour, despite the assurances of the previous day and the fact that she called In the morning to tell the staff that she would be there at 3pm to collect her car and sign the paperwork for her cherished plate. What should have been an exciting time for her never having owned a brand new car was a complete disappointment to her. To finish her day off she drove the car home and tried to set up the Bluetooth facility on the car (having asked and being told three times in Peter Vardy before signing anything that the car had Bluetooth) only to find after trying to fathom it out for over an hour that the car did not have Bluetooth - one of the features which she wanted In her car. Peter Vardy took this on board and assured her that a Parrot Kit would be fitted to the car to the value of £200-£300. This kit was fitted today - available at £89 from Amazon! It isn't all about the money side of things it is about the shoddy way we were treated from such a family orientated company! The whole scenario of events completely took the shine from her of what is meant to be a happy and exciting time of picking up a new car. This won't happen again as I will take my business elsewhere. You have lost our valued custom and we will not be recommending Peter Vardy to friends and family, including our work colleagues. Cliff Prestage