This is the second car we have purchased from Peter Vardy. Your staff are excellent; very friendly, not overly 'salesy' and they create a nice atmosphere. As customers we never ever felt under pressure or that we were ever getting a bad deal. I would very very happily come back to Peter Vardy again. I really mean that, there are plenty of car sellers that I wouldn't go back to or recommend to friends. However, we bought a new car (pre reg, 17 miles on the clock) that was damaged when we came to collect it. A panel inside the car had broken off. Most alarmingly, no one mentioned this to us. On closer inspection there are several dirty hand/fingerprint marks where someone has clearly tried to fix it but then decided to leave it as is. We now have to wait 10 days to have a replacement part delivered into store before we can have the car fixed. Not only that, but we were told that the car would be valeted before we came to collect it. However there are dirty marks across the steering column, dashboard and windows. It's a shame because I would happily give 5 stars based on service but to collect an expensive new car to find a broken panel and a valet that hasn't been completed correctly is really not good. Again, the staff have been excellent since we have collected the car. I've received courtesy calls from 3 of your staff to apologise, the new part has been ordered and will be fitted and we've also been promised that the car will be valeted. My only other criticism is that we have received numerous emails detailing various deals that we were told in store we couldn't receive. The main bug bear is that we asked for 3 years of free servicing as part of our deal (this was because our previous car was riddled with electrical faults and needed to be fixed every 6 months or so - we obviously didn't want a repeat without servicing catered for). We were strongly advised that 3 years was impossible for the dealership to sanction, 2 years was the maximum. Just 2 days after collecting our new car we received and email saying this... "If you have an existing finance agreement with Peter Vardy we'll upgrade you to a newer, or higher spec car, for the same monthly payment, and in the remotest possibility that we can't, we'll give you 3 years free servicing." It's particularly galling that we have been customers of Peter Vardy for around 3 years now having bought two cars and haven't been able to secure an offer that you are openly advertising and inviting me to request! We had an existing finance agreement yet were explicitly told that we could not receive a 3 year free servicing package. Why should other customers be eligible for this offer (that YOU sent to me) whilst we aren't? Again, I want to emphasise that Peter Vardy staff have been absolutely brilliant throughout this process and on them alone I would rate PV 5/5 (we dealt with Amar, Gareth and Jonathan - all 3 are an absolute credit to your organisation). However, as I hope you can understand, there have been numerous reasons why we've been left extremely frustrated and disappointed.