First impressions was exceptionally good with a warm welcome from the sales team however dealing with my sales assistant I got the Impression he was after a quick sale. As the family have used Peter vardy several times through the motability scheme where Gavin was very considerate and understanding I didn't get the same feeling from my sale. Test drive was very good, and price match was Met to meet by price range. The day of signing for my car etc Debbie was very understanding, hopeful and treated me as an individual and not just another sale. explained the full process and payment plans in much greater detail. Handover day was very disorganised! We had preorganised for me to collect my car at 11.00 however as I arrived priory to this, I was told my reception to sit in the waiting area as my sales rep was on a brief for a forthcoming event. Almost 11.30/11.40 I was then approached to say my car wasn't ready. The valet team hasn't reached my car yet. On collection I then had to drive to a petrol station for Peter vardy to put fuel in the vehicle which again was pre contracted on arrival. Overall rating of my experience with Peter vardy on this occasion is Average. Potentially next sale I will be looking elsewhere or a sales rep. Regards Craig Comrie