The sales man, McGregor, was very good with assisting me with all my needs, however as I was required to transfer my plate from my old car to my new one admin personnel said that I had to put this on retention costing £105. Be I g experienced in this process I knew that it could be transferred for £80 and still drive the car away there and then. I thenHassan to phone the dvla to clarify this as admin were adiment that the plate had to go on retention. This costing me money and time that a reputable garage should know this proceedure, I now await my refund of £25 for this, I do hope that all future customers that don't know the proceedure now don't get charged for retention unnecessary. I I'm still not 100% satisfied as the car had the grill/bumper that looked like it wasn't clipped in properly, this I was told was going to be repaired. McGregor was under the impression this was done and I was offshore when my car was delivered to my wife, when I returned this was in a similar condition to when I viewed the car, i have also noticed that the indicators don't flash when I lock the car with the fob (usually the bonnet switch fault), McGregor has apologized for this and is going to get this looked at for me asap, This all been said sales and after sales has been excellent, just disappointed in admin regarding the cherished transfer due to over charging and additional time it takes to do a retention unnecessary.