I ordered the car in January. I am happy with the service I received from the salesman and the subsequent information received regarding the progress of my order. My car collection was scheduled for 11.00am. on 2 March. It started promptly and was going very well up to the point when I had to wait for the registration confirmation. Documentation and payment was completed by around 12.30pm. It then took a further hour to receive the registration confirmation. I was advised that the delay was because the amount I was claiming for my Vauxhall Rewards was different to the amount when I ordered the car in January and the accountants were querying this. I find this strange as I had paid for the car by 12.30pm. At the time of ordering I had been advised that the amount in my Vauxhall Rewards at the time of collection of the car would be the amount with which I would be credited. I believe two and a half hours for collection of the car was not acceptable despite the numerous offers of coffee. I should add that a bouquet of flowers was delivered for my wife by way of an apology shortly after we arrived home. Had the delivery been completed by 12.30pm I would have been happy with the overall service.