From the very first contact with the sales representative, which was Paul Brims, he was polite and helpful. I have never bought a car from the car dealer before and was a little afraid of being talked into something I did not want. After carefully listening and considering my needs for usage of the car as well as the size, look, exploitation and the inside part of the car, Paul took time and showed me all the option I was looking for. He was honest and careful in the choice I was making and this has built the trust and comfort of feeling that I will make the right choice. After choosing the car, I was taken for a pleasant and comprehensive test drive where I had the chance to ask all questions about the car. After making my mind about the car, the purchase process was made with no hassle. Paul explained every aspect of the finance and procedures we had to go through. I was also given a discount that I negotiated with the manager, which I was quite happy with. All staff was doing the best for me to drive away the same day. Unfortunately, due to unforeseen circumstances from my side I was unable to do so but later that day Paul informed me all has gone through and I can pick the car up on Monday. On the day I was picked up by Paul from the desired destination, which saved me the hassle to find the dealer again by myself, to finalise the purchase and pick the car up. I was explained how to exploit the car the most efficiently and received some extra cleaning products, which made me even more pleased. I am still waiting for the main car key, which was not available at the time but I am being informed what is the status of the order. So far I am very pleased with the car and the service I was provided. Paul and the management were nice and a pleasure to deal with. Paul is an asset to you company and he will be my first port of call the next time I need a car. Thanks guys, Julita Wlodkowska PS. One thing I would mention here is that it would be a bit more pleasant to see OTHER members of staff to be more helpful and nicer to each other as this make customers slighltly uncomfortable.