Been in for two services and the car purchase and pick up. Car purchase went ok although I was left sitting for around 40 mins when picking up my new car. The first service was good with good communication and car was ready at a reasonable time. The second service was awful, car dropped off first thing but heard nothing until I received video at 2pm and missed call not long after that. Tried returning the call twice times but reception just put me through to a phone that Rang out. Advised car ready at 16:30 (whole day for a service). After turning up around 16:50 to collect car I was left waiting in cafe area for around 25 minutes, no refreshment was offered. When the service advisor finally turned up I was told there was a software update that I would have to bring my car back in for that could have been done but I never answered her call. When informed that I called back several times I was informed she was busy today but no apology. Absolutely nothing special about this garage, whilst they are not terrible there is nothing to recommend the place either.