Once again I feel badly let down, I took my 6 month old XF Sportbrake in to get the door lock cover which kept falling off replaced / secured and at the same time I decided to pay £39.99 for a spring check although my car did not require it as still nearly new. After waiting 2 1/2hrs (which I was told would be 1 hr) I got my car back and drove the 20miles home to find out the cover had fallen off AGAIN. I contacted Vardy and was told they would order a new one and it would be painted and ready for fitting in 3 days. I received a text on Tuesday from Donna at Vardy stating the cover was there, painted and ready for fitting. I again phoned to try and arrange fitting and when i asked if it could be done at home i was told it could only be done in the workshop, this is only a small plastic cover after all, the management then said the part was NOT ready although my text clearly states it was ready, I was then told that they would contact me next day. STILL WAITING. Prior to this when buying the car i was given one for a 2 day test drive, that was fine until i collected mine 2 months later with very different spec which was not explained to me at the time and the towbar which i ordered and paid for was not fitted which meant another 40 mile round trip 2 weeks later to get this fitted.