When my Wife and I arrived to look at the used cars we were led to the café for tea/coffee because it was a Saturday and very buisy.Eventually we were introduced to a car salesman and we told him we were looking at a Zafira 13 plate .He was very polite and helpful and showed us inside the car.We also got a test drive and liked the car.We agreed to buy the car and the necessary paperwork was signed.I picked the car up on WEdnesday the following week.The hand over girl was very good.The following day ,Friday,i noticed the car didn't have a wallet with the car info in it and also no roof aerial.I reported this to Kelly and she sent me a new info book/wallet through the post.I spoke to Scott about the aerial but as to date I haven't received one.The overall experience was GOOD but I cannot give you a Very Good for two reasons.1 We were made to wait to see a car salesman[we were on the verge of leaving before the salesman arrived] 2 I feel I am being ignored regarding the roof aerial.