Popped into Peter Vardy for a look at some cars. Mike Ryan, sales, spoke to me and advised what was possible. I test drove a car on that same day and liked it, thereafter negotiated a deal to suit both parties. Mike informed me that he was on the Rookie programme, which meant that he was still learning his job. He was very polite, courteous and proffesional throughout my dealings with Peter Vardy. I would recommend Mike Ryan to anybody, as he has a friendly manner and seemed genuinely interested in my thoughts about my new car purchase and getting what was right for me. After Mike went on holiday, I did however feel a bit let down in the apparent lack of interest in my telephone calls to the garage. After having phoned twice and getting told somebody would call me back and nobody did!! I felt that possibly other staff were not interested in my call as 'it was not their sale' type of attitude. Only they can answer that.... After having mentioned my disappointment, I would rate Mike 10/10 for his efforts and if it were not for the fact that he was so good at his job, I might have gone to Arnold Clark or sold my car privately after having felt the way I did in the lack of interest in my telephone calls. I have never met Mr Ryan prior to my visit to the garage but think Peter Vardy have a great asset in him. I hope that my feedback helps and maybe staff begin to take 'ownership' of other sales members customers in an effective manner in their absence. Thank you for my car. It's running well.