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Brian Greig
To put into words how disappointed and cheated dealing with Peter Vardy BMW Mini in Edinburgh has left me feeling would take more writing talent than I possess. I purchased my car on the 18th of March 2015 and am still trying (12/06/15) to get the car to the standard it should have been at when it left the showroom. To simplify my review I will only say that I was sold a car that if put for an MOT that day would have failed. Some achievement for a 4 year old vehicle with 17,000 miles on the clock, so I feel that this branch of Peter Vardy should be applauded for that level of incompetence. After months of dealing with a substandard salesman I eventually had to threaten to escalate my case with legal action under breach of the Sale of Goods Act. I was so unhappy at the lack of aftersales service received I felt that I should contact Peter Vardy Head Office. Once I had, I was all of a sudden able to speak to members of the management team at the branch in question (BMW Mini Edinburgh) that I had begun to think were characters of fiction, as any time I asked to speak to someone at a management level in the 10 weeks prior to this they were unavailable. Unconcerned I can believe but unavailable all the times I asked for them I really can not. I would be delighted if a more senior member of the Peter Vardy group, Peter Vardy himself even, could see this review and give me some closure on my case. I am not an individual who is in the habit of writing reviews but the experience of dealing with this branch has left me furious and out of pocket. Having completely ruined the experience of buying a car I told the Used Car Sales manager that I feel I should be reimbursed for some, not all, of the inconvienience caused by their incompetence. Of course I was told that this wouldn't happen and I explained that this was an extremely cheap way to lose a customer. to which, consistently enough with the way they 'dealt' with the several problems my car has experienced, he didn't seem too concerned and even admitted the salesman I had dealt with has previous history in destroying the car buying experience for some unsuspecting motorist. Finally, I sign off by stressing that I am not in the habit of writing reviews but this is a warning to anyone thinking of dealing with this branch. BE CAREFUL! BRIAN GREIG
9 years ago
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Peter Vardy has a 4.6 average rating from 7,477 reviews

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