Poor service and communication: Booked my BMW 3 Series in for a MOT. On my arrival I went to the showroom where I was left sitting for 30 minutes . I was contacted later in the day to state that my car had failed on emissions and that it has to be put on a BMW computer and they recommended a company they a relationship with. At this point I decided to phone the BMW Dealership in Kirkcaldy. Their head mechanic informed that my car has infact passed the BMW required emissions output for that model and it had been tested wrong and even offered to speak to your employee to advise the test specifications for that model. I phoned Peter Vardy and informed them of this and we agreed to a new test on Saturday the 13th of June. I phoned and agreed to a second MOT for 10 am on Saturday arriving promptly. I went to the servicing office where I waited around 30 minutes to get served. Once served I was informed my retest of the emissions only would take one hour as a car was currently being tested. After our arrival 1 hour later my car was taken into the garage and after another 45minutes I was informed my car had failed on emissions as they were very high. I stated the previous figure from the week before and he said ‘yes that’s it’. Clearly no additional lessons learned or communicatation was passed on.