Communication has been presumptuous. Booked my car in for a service and was arranged a loan car over a 2 day period. Booking the car in took 10 mins and loan car was ready....so far great! Come back on day two after receiving a call in the late afternoon of the day before saying everything was good for my 9.30am pickup. I arrive at 9.20 and by 10am after paying for the service I am told my car has developed a glitch and will be another hour! I ask for my loan car Back that was booked out for two days to be told it is now no longer available!! No other car available, no other options but to wait. So much for 15 minute appointments to minimise contact. When asked why I was called and told all was ok when the car obviously wasn’t I was told ‘in 99% of cases it’s fine’ that really helped and made me understand my frustration and annoyance were obviously silly on my part. You can do better.....you charge to do better......do better Jaguar!