I have never had such a great experience with a subscription service as I have had with Pet Friendly over the past few years. The flea treatment for my dog and two cats was too expensive at the vets so cost was my main reason for trying this out. The first box containing boxes with my animals photos on the front melted my heart. The instructions were clear and amusing! My dog actually gets excited to see the brown box because he knows there’s yummy treats inside. He stands so still so he gets his treats quick. The cat application instructions are hilarious and whoever wrote them truly knows cats! Our pets are flea free month after month and here in the south that’s saying something. Customer service is unmatched! I confess I got behind in the winter months once and had too many boxes. I went online and selected pause for a few months and got caught back up. No harsh judgment or guilting just support. The emails letting me know they’re processing my shipment and that the boxes are on the way is helpful and friendly. They also track the shipments and they emailed me once apologizing that my package was late. It arrived the next day. Once the delivery company must not have sent Pet Friendly a notice that they delivered my package so I got an email from Pet Friendly saying they were trying to track down my package. I replied that it had arrived a few days earlier and they sent me a nice thank you email. Really nice people and I feel so good about being a part of such a great subscription.