The service we receive through PetFriendly has been great. The timeliness of the monthly delivery has helped me to remember to give my dog his flea and tick med on time. I appreciate how easy it is to make adjustments to my monthly order if I need to adjust he timing or anything. We also added on the supplement tablet, which my dog loves. I do wish there was a way to denote food allergies or something like that on our account; every month they throw in a little packet of treats, which is very nice, however, my dog is allergic to beef and they send beef every time. My only other complaint is that the monthly flea and tick med smells terrible and makes my dog feel greasy and stink like chemicals for weeks afterward. I haven't had this issue with other brands of topical flea and tick meds. It's bad enough to make me consider quitting this service.