I have been a loyal customer of this company for years, regularly ordering products and spending a significant amount of money with them. Unfortunately, my recent experience has been extremely disappointing. I received a faulty product (a large 6kg bag of dry dog food with a broken zip, making it unusable). Despite providing photographic evidence, the company refused to issue a full refund or replacement. Instead, I was only offered a 50% refund, which feels entirely unjust given that the fault was on their end. As a long-term customer, I expected better care and accommodation. This experience has left me reluctant to continue ordering from them, as it’s clear customer loyalty and satisfaction are not priorities.