Appalling experience with this company, the dog food I ordered arrived in wet packaging. It was returned via a courier after a second attempt as they failed to collect it on the arranged day. The replacement food also arrived in wet packaging, again the courier failed to collect it on the arranged day. I phoned the company to arrange another collection day and it was picked up. I'm still awaiting for my refund 11 days later. I called and spoke to a customer service representative, who appears not to care about customer service, she informed me that until they have the goods back I can’t have my refund. I was told their records show that the goods haven’t been collected!! As the courier has proven they are unreliable I'm concerned I will be out of pocket because of it. She finished the phone call with a condescending, “have a nice day”. I only wish I had seen these reviews before using this company. I understand things can go wrong but a company shows their real merit in to how they try to put things right and PetShop.co.uk fail miserably.