Awful customer service! I purchased an item from their website, then one week later received an email stating that they cannot locate the item from their suppliers and would I like to swap it for another. I replied saying that I would prefer a refund. Two days later I receive a reply telling me that I have not yet been charged for this item as it have not been dispatched, however my bank account says otherwise and clearly shows that the funds have been deducted from my account. I supplied a copy of my bank statement and again requested my refund. Only to be told again that I have not been charged for this item and recommended to contact their bank to find out what is going on. This matter is still ongoing and I have to wait two days per response from their customer services. I still await my refund, something I would consider to be a simple process. I will not be using this service again and will certainly use a more professional outfit in future. Avoid!!