Ordered cat food and litter. Text from courier (Yodel) stating order would be delivered today between 9:09am-11:09am. Yodel tracking not working. After 2pm attempted live chat with yodel where the agent said he would look at where my delivery was only for him to end the chat without getting back to me. Rang petshop.co.uk and spoke to a polite woman who said she would contact them from her end and get back to me, guess what? Never got back to me! Waited in all day and parcel finally arrived 7 hours late!! Customer service non-existent from Petshop.co.uk or Yodel. Have used this company before but never again.