This is the second time I order from this company, and the second time I have problems!!! Ordered food on the 18th of March 2019 for a saturday delivery. After placing order received a message 4 days after saying that the food had been dispatched. Arrived on the23rd and I noticed the food I ordered was different, called customer services who said they were not selling the type of food I ordered, that they were advertising it by mistake and wold give me a refund. They said they would send a collection folllowing Monday so I stayed off work waiting for the collection, but no one shown up. Called customer services who wanted to arrange a new collection but I asked to be a saturday as I could not be at home during a working day again. They said they could only provide collections during the week, so I asked to leave the package at a collection point and they sent me a label to print. I printed the label, took the package to the collection point and label didn't work..and this happened 3 times on 3 different days!! Labels from Hermes and Yodel not working (not recognised)...finally after almost 2 weeks I had to stay home so that DPD could come and collect it on the 9th April! (and my pets waiting for the food so I had to by some on a local shop). Then I should be refunded....waited 1 week but had to call the company to ask for the refund and they said there was a problem on the warehouse that didn´t report when they received the items. Finally got the refund another week after. Thought never to order from them again. On the 4th August tried again: Sunday placed an order and the website says will deliver in 3 to 5 working days. Called yesterday (Thursday) to have a feedback about the order that was still pending in my account. I was informed by customer services that the order had not been processed and as it takes 3 to 5 working days to arrive would arrive Saturday. I said I ordered Sunday so if i takes 3 to 5 working days I would expect to receve it maximum Friday. They said they don't work on Sundays so they process requests Monday and start counting the 3 to 5 working days from Tuesday, they apologised for the delay at the warehouse and said they would send a message for package to be dispatched immediately and that I would receive it the day after (Friday). After the call I received an email confirming the delivery would be today (Friday) so managed to stay home. Today could not track the delivery so called customer services who said unfortunately there was (again!!!) a delay on the warehouse this week and the tracking code by Hermes did not work because they have not dispatched the package but should arrive tomorrow!!! I said this was the 2nd time I'm having problems and I order from other companies (zooplus and petplanet) and never and problems...that I decided to give it a try but that it´s very bad for customers to have all this problems all the time and that this type of thing would make people stop ordering from them. I was speaking in a polite tone and they turned off the call. Very good services, happy customers....Not me as I won't give it a go again!! Wil keep using other companies.