These people are the laziest and most inconsiderate people I've dealt with when it comes to online ordering. I opted for the bottomless bowl subscription of a premium cat food sack. Far from cheap. The point of limitless bowl is that every month the food is dispatched and paid for automatically. So far every month I have had to waste hours of my time to talk to someone who can do something, even harder to find someone who isn't coming across purposefully obtuse regarding the situation and even less interested in resolving the issue satisfactorily. I Have been fed the same excuse on most occasions, at other times tried they to blame DPD (who on more on one occasion where very sympathetic and helped sort the issue out for me, as DPD had had to deal with petshop.co.uk lack of apparent organisation concerning deliveries on many occassions). I am exasperated at having to chase up something that should be automated. They never accept responsibility, they never say sorry and not once after 6 months of repeating this debacle have they proferred any compensation. NEVER USE THESE PEOPLE IF YOU HAVE ANY CHOICE IN THE MATTER.