I bought chews from this company because the website stated they were 1.5kg and it appeared to be better value than other retailers. On arrival the chews actually weighed 0.55kg. I requested the company paid for return postage for a refund since I did not receive what I had ordered - ie false advertising. Although their first email confirmed that there was an error on the website, they have refused to pay for return postage and now have said 'The weight on the website is mainly used to calculate shipping, as some natural products may vary in weight.' This would be a variation of up to 272%!! Ridiculous excuse, and they have now lost any future business from myself and other pet owners I know since I shall be sharing my experience widely. All for the sake of not paying £3.99 for the return, or refunding me.