I am so sorely disappointed with the level of customer service we have recieved. This house was our dream house and it has turned out to cause us so much stress it's ruined the whole experience. We have recieved different treatment from our neighbours, there are issues still outstanding, poor follow up and unsatisfactory responses and sometimes no response given. I am at a loss of what to do next. We have complained to the Construction Director - Colin Wright regarding the Customer Care Manager because he had not addressed our requests for work resolved to a satisfactory conclusion. We detailed how he had called me a liar on the telephone and to my husband that we had not spent enough on our property to warrant the finish we expected!! In response to this complaint we got no call just a late response email from Mr Wright stating that he always felt that the CCM was a conscientious person and reasonable and that after talking to the said person it was myself and my husband that must have misunderstood what he was saying regarding the price of our home. They then sent the very same person to our home to carry out the 12 month check when we asked them not to. Horrendous experience