I really didn’t want to leave a negative review about this company but have to do so as the courier is not responding to me. Firstly I have been in touch with my Legal representative who informs me that my contract is with PF Jones and not the COWBOY COURIER COMPANY DHL . I have tried to contact DHL parcels who informed me to contact PF Jones after DHL refused to deliver my parcel as they FEEL IT IS ACCEPTABLE FOR THERE DRIVERS TO DRIVE LIKE LUNATICS IN MY YARD WHEN NOT EVEN DELIVERING TO ME AND CHURN UP MY YARD THROWING STONES ALL OVER THE PLACE SHOWERING MY VEHICLES CAUSING STONE CHIPS TO PAINT WORK AND WINDSCREENS. CCTV FOOTAGE and PHOTOS AVAILABLE. Parcel eventually arrived after DHL told an employee of PF Jones that the recipient was rude the last time they delivered to the next door neighbour regarding the driving standards of their driver! The Rude person (OWNER) of the damaged vehicles was actually myself. I have now been contacting PF JONES customer services for over a week now regarding the delay of this parcel and then once received to ask about missing item and therefore cancelling order. I had requested to speak with manger or higher only to be informed there was no one above these 2 guys. The customer service advisor at PF JONES has advised that he will look into this in January 2023 when he returns from holiday .