I wouldn't usually write a review but feel I have to if it stops someone else getting caught out by this awful company. Switching to them is fine and the pricing competitive. BUT, WAIT UNTIL YOU NEED TO SWITCH AWAY AND GET A REFUND. I am due £220.31 and have been since the account was closed at the start of May. Each time I write or call I get a different response, often saying nothing and always some different excuse. It is clear to me these people hold onto our money for as long as legally possible in the hope we give up chasing it. They claim to of processed the refund which has to be a lie as a check with the bank confirms nothing has been received. It is 13 days since PFP say they made the refund and its not in my bank. They are saying they have paid it which in essence is calling me a liar. An awful company that appear to train their people to be obstructive and unhelpful - stay well clear.