After a successful trading at Vourteige a wallet was created by Guarda on V's recommendation. The wallet value, 41.64ETH was at this time 112k€. Unfortunate was the content not real ETH after checking the addresses. A condition for opening it was to pay a Gaz fee which I refuced to do of good reasons. After a while phoenix came up with a solution on 'my problem'. I was offered an amount of only 94k€ although I had 145k€ included my balance on my account. (Increased value on ETH not included) Above that a commission fee was required which I refused to pay of reason above. The final offer presented to me was 50k€ to be transferred to a new account at Wize. Surprisingly this was pending because a so called crypto maintenance fee of 25% was to be tranfered by me first. Of unknown reasons this was a surprise for my adviser at phoenix too. The 50k€ was then lost in the Bank system acc to my advicer. My investment was 30k€. My conclusion is that phoenix has economist who are bad in math by using only addition on their own accounts and subtracting on clients account. There is a saying: If you are bad in math you can always be economist. After explaining my situation, Seekrail.com took immediate action, guiding me through the recovery process with professionalism and transparency. Their team worked tirelessly, leveraging their expertise and resources to retrieve my funds