poor service from company, on first contact re a problem phoned up around midday , no answer, so left message, no return of call, so emailed same day, again no reply, company sent registered mail enovolpe 3 days after contact (they don't rush), posted phone off, they received it Monday but didn't email confirmation of receipt till following day mid afternoon then following afternoon another email saying after inspection price was knocked down, they seem to do minute inspections of phones even though aware not brand new & may be slight problems, wondering if actually do recycle phones at all or sell on, they offer lot higher prices than any where else but clearly knock this price down a lot, don't pay money same day as receipt, upon an re offer of quote if don't reply by 1.00pm same day they take further 3 working days to pay money. I received my cash 3rd day after receipt quite late at night, phone only 8 months old & taken very good care of it being in a hardback leather case since day one & was no damage to phone on sending but company says quite bit of damage & sent photos which wasn't clear enough to show damage, company even get mixed up re orginal quote they gave saying it more than was quoted & then on knocking down it comes to orginal quote,