Absolutely disgusted with how I have been treated by this site! They have now had my phone for 4 Weeks. They received my phone on the 25th October at 13:44. The website still shows as "Awaiting Receipt" even though I have sent them the Hermes tracking details and POD! A guy called Will emailed me back and said they would investigate. A week went by and I got no response, so I sent another email with the same information. Will then emailed me back and said they had been "trying to call me to discuss, as the phone was locked to my ICloud account, and they needed me to send over my ICloud account information" NOT ONCE HAD THEY TRIED TO CALL ME!!!!! So that was a lie. I emailed back the same day to say that I had no missed calls from them (the phone number they have for me is correct) and that I completely factory re-set my phone before I sent it back to them, and checked to make sure it worked okay. It wasn't locked to my ICloud account. I also advised I wouldn't provide my personal ICloud account details! I then asked for photographic evidence of what they were seeing on my phone. Another week went by before I got a response to say they would check and come back to me! We are now on the 20/11/2018 and I have had no further response despite sending another 3 emails!!! How can a company treat it's customers like this! WHAT A JOKE! Their telephone number doesn't work, so you can't even call them! I recommend anyone to read these reviews before using this company, as otherwise you will fall into the same trap as the rest of us! FRAUDSTERS!!!