Horrible experience Horrible experience. I bought a pair of AirPods. The product was faulty. I sent it back. After ten days, seven emails, loads of phone calls attempt (nobody answered, left name and number, no callback). I still don't have the product or my money back. Stay away from this company. Waste of time!!! After posting the review, I received a callback in less than 5 minutes asking to remove my feedback. I am waiting for the replacement still. Hopefully, they sent me a “genuine “ AirPod as I read in other reviews that they had “fake ones “sent out. I will post a video of the unpacking. I will post a final judgment when the situation is complete. 15/02 ( one month after my purchase). NO PRODUCT (first came faulty, sent it back, and they said they would process a refund ) email from their Customer service manager on 08/02: “ Refund will be processed int your account today.” NO REFUND I contacted them today, and the same person that sent the email said that the refund had not been processed. IT IS A JOKE. STAY AWAY UNLESS YOU WANT TO WASTE YOUR TIME.