Bought and paid for a phone and it was delivered the next day,I opened the box and all the paper work was right and said amount debited to my credit card.All good so far but hey presto the wrong phone.Contacted them by phone straight away and was told they would send a bag to collect it and when they received it back my credit cardwould be refunded after 7 to 10 working days.Yes you guessed it next day and no bag,another phone call this time I was in the shop and used their phone ,yes you guessed it next day no bag.Day three yet another phone call,it was sent sir but we will send another one as well.Well I am holding my breath and dont want another request for yet another non existant bag,could this be a delaying tactic to keep hold of my money for as long as possible.My credit card was debited straight away,but it looks like it will be over 2 weeks before I get my money back.They did not even offer to send me the phone I first ordered until they got the other one back,of course if I would like to order another phone and pay for that as well I could take that option.Pahhhhhh humbug.Phones for U,I dont think so,lovely girls on the end of the phone but helpless to help you.