Tried to upgrade two phones with this organisation earlier this year. Supplied all the details and put the order in for the wife's, then did the same for mine, but because mine couldn't be upgraded until a week later it meant the order was split. Wife's came alright but a week later mine hadn't. Rang to check and found that there was no order for mine on the system, even though the man I ordered through was adamant everything was ok and would be fine. As the result of this I was unable to receive the "free" gift I had requested. I was offered something I didn't want and in the end because they couldn't even process any of my order, I cancelled it. Ended going elsewhere for my phone and started again. Ended with two separate contracts which confused the hell out of EE and my bank. Would be better going straight to EE direct next time. Also the contracts they offered were not as good because they compensated themselves for the alleged free gifts.