i am very unhappy with my service i ordered my new phone upgrade on 21st May 2014 and writing this today i still have not got my phone working. run down of events - - Phone call asking me to upgrade phone i agree but guy selling me phone noted the wrong phone size 16gb instead of 64gb size. (Order conformation 1001896842) - I correct him on same call but got told that it had already been processed and sent out in space of 5 mins of call but he would send out a return bag and as soon i recieve phone send it back. - Bag arrives Thursday 22nd and phone arrives Friday 23rd i phone up to ask what to return and get told by lady to send everything back including SIM. - Send everything back on Friday 23rd May recorded delivery - Get email conformation of return on 29th May - Phone back as advised because i would have to pay Money gave details and paid the £99 for 64gb phone. - Nothing apears so i phone back on Monday 2nd of June explain details and get told the order had not gone through. - New order raised with £50 off for my trouble (order ref - 1002140342) - New phone arrives Thu 5th June but no SIM card - Phone up to ask about it and get told i should have kept original SIM which wasnt what i was told originally. - Request for new SIM raised on 5th June. - No sign of new SIM by Wed 11th June i phone up to check and told been sent out but another request been raised. - New SIM arrives in post Sat 14th June. - I do as it says to change over number and leave it. - Spend the week phoning between phones 4 u & EE trying to get to bottom of problem of phone not changing. - finally on Friday 20th June someone found the problem was EE didnt have activation for my new SIM because phones 4 u had activated the Original SIM with the 16gb phone which got sent back and nothing EE could do until this was changed. - Called phones for u explained this and on the Friday for about 1 hr my new phone worked with my correct number until about 16.30, then read no service again. - i thought was maybe just in process so left it for weekend but on Monday 23rd it still wasnt working i called phones 4 u and got told was EE issue and to phone them. - spend week phoning EE trying to get fixed only to be told would be 24 hrs one day then 3 days. - Phone EE on Friday 27th to say ive not had phone for 2 weekends and cant have a third only to be left put on hold for half an hour then someone hung up. - i called back and get told that problem had been sent to MNP Porting which would take 24hrs and phone should be working Friday afternoon but might be Friday at 0.00 that cross over happened. - again nothing happens over weekend and this morning my phone still says no service. - I have called EE again today and have been told that the have made it urgent case and put to level two management for change over to happen but again got told it could take three days. - explained i am away on Holiday on Friday 4th July and need my phone. - I know the last couple of weeks of problems have been more on EE but i did buy the phone from Phones 4 u & thought you would have a contact that could of pushed issue to get fixed. - i am now at the point if nothing has changed by Wednesday i will go into the phones 4 u shop in elgin hand my phone back and cancel the contract. I have never had this much trouble changing a phone before even between networks it normally all changed over within 2 days this saga has been going on for more than a month now.