I was called by a representative, who promised the roaming plan included Australia it didn't. I have had to now pay extra for it. Phones4u contacted T-mobile who cut me off straightaway, I was told it would take a couple of days when in fact it was done the same day and I had no phone network for nearly 3 days and was travelling away from home without a phone, not impressed. I am now on the phone to a representative as I have received a letter to say my account is in arrears, again I was told by the Phones4u representative nothing had to be done about payments as my Direct which was already setup with T-mobile would be transferred to EE, again not the case. I feel I was mis-sold the contract and features and mis-informed by a representative. Will not be recommended you at all and shall be writing to headoffice.