Overall my experience was fine. I was disappointed that I initially got rejected during a credit check when I tried to buy a contract and iphone through their website. I have excellent credit and have never been rejected in the past for anything! I contacted Phones4U and asked why I hadn't passed and they explained that actually it was the mobile phone provider (in this case Orange) who runs the credit check and they suggested a similar contract but with a different provider. I DID pass the other provider's (Vodafone) credit check and eventually got my contract. However, Phones4U were not able to answer why I hadn't passed and it delayed the whole process by a couple of days.