Last May 25,2014,I was contacted by one of your sales rep "Andrew" in connection with my phone upgrade as I was due for one.I was very much interested with the new Samsung Galaxy S5 bcoz of its features and at the same time,I have always been a Samsung mobile fanatic. Andrew offered me an irresistible deal which include a Samsung Gaxaxy tab 2 and I have to pay an upfront fee of £59.99 for it.I agreed with the deal and just after a few days,my phone was delivered to me but not the Galaxy tab 2,though so I contacted phones4u through your chat service and I managed to chat with your rep "Gary" and i formed him of my queries.Gary in-turned after contacting your gifting dept. confirmed to me that I qas indeed entitled a Galaxy tab 2 but he added that it will only delivered 28 days after I received my tablet.After more than 28 days of waiting,I contacted phones4u again,asking them about tablet and what happened to the deal we agreed.I was informed again by one of your colleague "Andrew" again that my case will be listened to an investigation will be conducted.I waited and waited for their promises of an investigation and be listened to but nothing happened. It was only after I emailed your complaint dept and a certain ? Emma Newcastle contacted me and I told her of my predicament.I also informed her of what Andrew and Gary told me but its been like 4 weeks since my upgrade have started but up to that date,I am still waiting for the Galaxy tab.I also told her that I wouldnt waste my time chasing the tab if I hadnt been promised about itand at the same time,I also promised my daughter that tablet for her birthday. After a few days,my tablet came and I really would like take this oppurtunity to thank your employee ?Emma for listening to me and acted swiftly to my complaint. I have been a loyal customer of phones4u for more than 4 years now.I never had a bad record and always paid my my bills through direct debit and to be treated like this and experienced this kind of marketing issues is awful.Being a former sales rep myself,I always believe in the saying that "it will take you a month or two to find a client but only takes a second to lose one" Your personnel manning your chat service esp those people i mentioned should undergo an extensive and rigorous customer training or you will lose many loyal customers like me. Thank you