I wasn't very happy with all the complications I had getting my new phone, I orderd it early as they rang and said I could upgrade early so I upgraded to a iPhone 5c there and then I was due the phone a week later as my upgrade date was 7 days away still,10 days later phones not there so I rang and got told they had no record of me calling,20 mins later after going over the first phone call I had she found a note on my contract, said sorry and it would be here next day. Another day went by and still no show of the phone,I then got a slip the day after saying they had tried to deliver but nobody was in even tho I specifically said deliver to my neighbour as they work at home and every day and I'm at work and they wouldn't allow me to get it posted there by this point it was turning into a joke so I decided to go to get the phone myself bearing in mind a round trip to the depot near me is 50 miles in teatime traffic on the m62 I then rang DPD and got told the driver would be back for 5:50 but if I got there for 6:15 he would have the parcel ready so I sets of after work got there for just after 6 and waited til half 6 before I went in and then got told the driver wasn't back and he was going to be another hour so I waited the hour finally got the phone, travelled home and opens the box to find the glass screen protector was smashed and since then when the screens pressed in certain places it creaks and crunches asif the screens moving or something so all in all wasn't best pleased with the service although apart from the forgetting to send the phone the first time it wasn't phones 4 u fault the delivery service wasn't acceptable but it added to the frustration Best advice I would say is Go into the phones4u shop if u want good service and to get the phone with no messing about or damages as DPD obviously didn't knock on my neighbours door because he was in all day. Other than that I'm happy with the phone