I am extremely unhappy with the phone and the level of service I have received, I clearly stated what usage I required from a phone NONE of which I am getting. I agreed to pay more per month for my contract as not only was I sold on the fact that the Iphone 5c could perform all of the functions my Blackberry did but offer more services which I was interested in. The phone does not perform satisfactorily at all and I can barely use it, all that works is the text messaging but there seems to be delays on sending and receiving and often I have to retry the message. This is so disappointing as I use my phone a lot for organisation, work and personal. I understand my bill is due and is £38.00! I was also promised that if I agreed to a fixed amount of £34.99 per month that’s what it would remain at as there were caps on any other usage so it was not possible to pay more than agreed, something I was not happy about with Orange. I am obviously loathed to pay this as I do not feel I am receiving the service that I am paying for. I have logged a complaint with the specific complaints detailed but I have had no response to date. I would be grateful if you could look into this and get back to me via email as I cannot receive phonecalls. I have received a phone call from someone in response to this complaint (which I requested no phonecalls as it is difficult to receive them) and was basically told that I had the phone for over two months (which I have been waiting for a response for) and to go into a shop to get it looked at which is an unacceptable response.