I pre ordered the new S5 so I'd have one when it was released. Despite doing that 2 months in advance, despite calling the day before release to check all was ok, on the day of release my pre order ceased to exist. Nobody could find it, I wasn't on their system, nobody knew who id previously spoken to, it was just a huge mess. It took me a month to sort it out, then when they acknowledged it, there was another delay in it being dispatched. I was supposed to get a Samsung tablet and Google play voucher as a pre order bonus and goodwill gesture, yet it took 2 months for the tablet to arrive and i had to chase to get that. It's now been over 3 months since I received the phone and still no sign of the Google play voucher. This is extremely poor service from a company as large as this. Although I did question whether this was being run out of someone's garage at one point when (according to customer services) 'the man' (singular) who deals with posting items out wasn't in to dispatch my phone and he would be back in after the weekend. Not impressed one bit. My advice to anyone else is not to believe what you are told, because you will keep getting fobbed off, and to keep chasing constantly because it is the only way you get anywhere. Had I not already pre ordered and invested a lot of time in this already, not to mention working on the principal that a company as large as this should be able to fulfill promises and assurances it makes to customers, I would most definitely have gone elsewhere.