brand new s5 problem with the camera in the first instance customer services where helpful and said they could exchange the phone but then said i'd have to send it back to them and on receipt of them getting it they would then send a replacement out i then mentioned the inconvenience of doing it this way as i can't afford to be with out a phone and then we got into the arguments of why i could not walk into my local store and exchange it because i had bought the phone on line and phones 4 u have two different operating systems one for online orders and one for in store orders and in this day of wonderful technology their operating systems cannot talk to each other to allow for an easy life for their valued customers as they put it and make something as simple as a phone exchange as straight forward as it should be i've used phones 4 u before on numerous occasions but always in store and not online and have never had a problem the staff have always been polite friendly and up to date on the products so perhaps in this day of modern technology it's best to stick to the old fashion ways of shopping as you get a better service