I ordered a contract with the galaxy ace three phone and I was satisfied with the service in the sense that it came the next day as promised with a time frame so that I was not stuck indoors waiting. However about 2-3 weeks ago I asked wrote a question on the website about the phone and I still haven't received an answer. Inclusive to this I also did not receive earphones with my phone as is the norm when ordering a Samsung phone. I thought that this was a problem that I should raise with Samsung who said that it is the duty of phones4u to carry out and that they (Samsung) usually do send out earphones with their phones. I contacted phones4u and was told that it was not standard to send out earphones which I feel is totally incorrect and I was also told that I would be given a £10 accessory voucher which I was unsatisfied with. I do feel that the service itself was good when it came to taking my money but I felt very let down when I was told I would not be receiving a pair of earphones or a voucher with the correct value of the headphone's worth, since the quality of Samsung earphones are quite good they are worth more than the £10 offered to me. One final issue that I had was that when searching for accessories for my phone there was no easy way of finding what was available and items for other phones would pop up even when filtered.