Phones4u are without doubt the worst company that I have ever used. This is the 3rd time I have upgraded through them and it is the 3rd time they have missold to me. Their advisors lie to your face so they can make the sale and their commission, and I will never ever be using them again, and will be sure to inform anyone I know what a shoddy and illegal operation they are. Since my most recent upgrade with them I have had £80 in refunds as gestures of goodwill because of the blatant lies of their advisors, but am still out of pocket with the costs I have incurred from my network operator (who incidentally have been very understanding when learning I upgraded through Phones4u as they have constant problems with customers who have been as stupid as me and upgraded through Phones4u). So if anyone is reading this and has suffered from the same level of 'service' that I have, pick the phone up and complain to them directly. They pretty much recognise that their representatives missell and don't argue the point they just seem desperate not to have a complaint logged with the ombudsman