I found my experience with Phones 4 u to be unsatisfactory. There website specifically said that if you order before 6pm Monday to Friday you will receive it next day. In my view this meant that because I purchased my phone after said time that I should expect to get mine on the Saturday. I then received a message saying that I would not get my phone until the Monday. Now, if they aren't prepared to deliver on a weekend then that statement on their website should have said order Monday to Thursday for next day delivery. I could have gone to the shop myself to buy it and got a better service had I have known this would be the case. I then phoned them to see why and they said it had left there warehouse and I should bring it up with the courier. So I phoned the courier. They said they hadn't actually got it in there warehouse and had only picked it up at 5:30pm. As Phones 4 U had marked it as next day delivery instead of a Saturday delivery this was why I ended up having to wait. I have since been back to the website and have noticed they have now changed there delivery to Free next day (including Sundays). At no point were they prepared to do anything to help the situation or even to be able to cancel the sale was such a palaver so I just had to go with it. My other gripe is online accounts! Everyone wants you to have one when the chances of you using the company again is minimal. Upon checkout I was rather pleased to see that you had the option to checkout as a guest. However, they then open you one regardless and send you a password of their choosing. Arrrrgh! Another thing that confused me was that I had purchased a Pay as you go handset and I was receiving emails and paperwork with information about contracts and telling me to save my contacts etc. as when the new phone number was active my old one would stop working. This panicked me greatly, A) because I suddenly thought had I done something wrong and accidentally bought the wrong thing and B) this wasn't what I wanted to happen. During my phone call to them they said that as it was a Pay as you go this would not happen, which I can say (thankfully) hasn't. However, this is just yet again one of those things that causes you an unwanted worry. Maybe they should re think the emails/paperwork they send out and only send out what is relevant to the customer? or at the very least have both labelled 'If you have taken out a contract' or 'If you have bought a Pay as you go'.