The actual purchase process went quite well BUT it was NOT explained to me the full implications of staying with the same phone number and service provider. If I had not stayed with Orange/EE, I would have been able to transfer my phone number without a lot of fuss and hassle. The phone I wanted had 2 different service providers, I did tell your Rep. what I wanted to do. If he had explained the complications about changing contracts BUT keeping the phone number, I would have changed provider. As it turned out, I had to pay for a whole month before I could use my new phone. This was VERY frustrating - I have discussed this with other users who say exactly the same!!!