The Samsung Galaxy S3 Mini is an excellent phone. The service I received from Phones 4 U was poor. I placed an order and received an e-mail to say the phone would arrive on Monday. I could go on line to the courier's web-site to track the phones progress. Two days later the phone had not arrived, so I rang the courier. I was told I had to ring phones for you, which I did. (Why did I have to do that, the couriers or Phone 4U had lost the phone not me?) I was told the phone was lost and that they would send another which would arrive in six days. To Phones4U's credit they did give me a discount on the monthly charge for the phone in compensation for the hassle. However, the next day the first phone arrived! So I rang Phones4U to see if I was going to get two phones and what they wanted to do about that. Apparently no second phone order had been raised. I was using Orange tariff. Not clear that once the SIM is activated it takes a further 24hours to work properly. The Orange customer services number is 150 but this doesn't work until the 24 hours has expired (no one tells you this and that you can't set up any voice mail message.) I spent ages trying to find another customer services number, eventually went through EE to speak to some one. It would have helped if all this had been included with the information with the phone or the SIM. One might expect that you buy a phone, put the SIM in, charge the battery and it works - but no. I guess all providers are the same but if you buy with Phones4U don't expect to be able to use your phone for a couple of days once you have it. Once it was working it's been a great phone.