After being rushed into a new contract, which I only took because I was given a 'special' offer: 1. Google Tablet 2. Cash Back 3. Double Data 4. Buyout Previous Contract 1. Upon receiving the phone I waited for the tablet - which never arrived. I called customer service and they said there was nothing on their system about the tablet but they'll send it out a.s.a.p. I eventually received the tablet. 2. After not receiving any cash-back I again had to get in contact with customer services who again said nothing was on their system about this cash-back and asked what amount I was offered. I said I couldn't remember, it was either £93 or £98 - so they gave me £92 and said that's the end of it. 3. I then noticed I was paying for two mobile phone contracts of up to £90 pcm (which as a student has been a particular struggle). When I spoke to Phones4u on live chat they explained that they would listen to the sales call and contact me within 48 hours - that was almost 5 months ago. A few days after the call I received an additional cash-back so thought that this was in settlement with my query as I had heard nothing from them. When I left my student home and returned back to my hometown I had numerous letters and emails from Phones4u demanding the money back as it was a mistake. They'd managed to send numerous emails and letters when they wanted their money back, but not call me within 48 hours to let me know the outcome of my query? Clear priorities there from Phones4u. 4. Months later, I'm on holiday so not on Wifi like I usually was and noticed how quickly my data ran out. After coming back to check, I realised I have only had half the data I should have from the beginning of the contract (6 months). I am in the process of contacting phones4u over this issue but not hopeful given their previous 'customer service'. Also, at the very beginning of the contract I contacted Phones4u regarding mis-information given in the sales call and how unhappy I was. I was told they'd contact me within 48 hours. When no call was received I called back and was given the 'Oh Sorry I tried to call you' spiel - I had no phone call at all. When I expressed how disappointed I was and my intention was to cancel the contract when they called me back I was informed that it was now a day too late. So if I was called within the 48 hours they had promised, I would be out of all this mess, up a few hundred pounds and a lot less stressed. Thanks a lot Phones4u.