Twice I was sent a Chinese oneplus11 phone despite me specifically asking whether it was the UK version since the Chinese one will very quickly no longer work in the UK. I was assured that it would be. It took weeks for it to arrive. I missed out on it for my holiday, eventually arrived and it was the base model and Chinese version. Sent back and requested a refund from PayPal successfully. I was emailed by phonesrefurb who stated it would have been better had I allowed more time for them to resolve the issue so I paid for the phone again then waited a further month. Eventually I received another OnePlus 11 phone, the correct spec this time, but yet another Chinese phone, this time with Google playstore installed. I returned this also this time following their procedure and giving them the opportunity to rectify a second time. What followed was a string of false information and fake tracking numbers. Firstly the blamed FedEx when all they hadreceived was a label request. Nothing has ever been sent to them. I was told on several occasions that I would without fail hear by the weekend, I never did. "This week without fail or any further delay on our part" promises, nothing at all. I did get an email saying I should email less and give it several days before I email again. Thankfully I ordered from PayPal who escalated it giving phonesrefurb 10 days to respond. 10 days later I got no response. No emails back to me directly, nothing to PayPal, stonewalled. So I got an auto refund for a second time. It was a complete waste of my time, incredibly stressful and was the single worst purchasing experience I have ever encountered. When I emailed about my disappointment before getting PayPal involved, I got a reply saying they they would include a few extras in the box for me that they hope would go some way to compensate me for the ordeal. How exactly when apparently the box had been sent weeks ago? Nothing has ever been sent to me, they lied. They and delay things as long as possible. I don't know why but research the company yourself. It's apparently Nigerian owned and the owner runs 4 other similar companies with similar practices. Also after discussing things with PayPal they stated that they were close to pulling their pay by PayPal services entirely from this company because of the number of complaints that they were receiving. The oh so very polite replies with smiley faces and sincere sounding "thank you so much for you patience it's very much appreciated", and "I personally will deal with this myself" and "it will be sent out as a matter of urgency by priority post" emails wear really really thin after month 3.