The quality of the product was excellent however the delivery was poor. I used the website to order 2 frames which were in stock and as there was no warnings of any threat to delays etc went ahead with the order expecting delivery in a week. (An order with a rival firm a week earlier took 5 days). A confirmation email duly turned up after order but I failed to see a warning that it may take 10 - 15 days owing to Covid issues!. Had I known this upfront I would not have ordered . After 15 days another email arrived to say the order had been "picked' for production and it would then take another "few days" to process. After 5 days I sent an email (could not get through on the phone - rang 3 times during the advertised opening times ) verify delivery date to be told there were issues with suppliers - agin - no indication on the website!. Then eventually after 20 + days the frames arrived carefully wrapped etc So a mixed bag - so disappointing the communication was not a lot better.